Digital Apps

Quick Links:
* how do I access a digital subscription on magshop?
* what devices and operating systems do magshop apps work with?
* how can I purchase an issue using my iTunes account?
* how do I make sure I don't incur additional data usage costs on my phone network?
* can I stream digital editions of my magazine without downloading?
* how can I manage my Apple Newsstand subscription?
* how do I add a bookmark?
* how do I cancel my digital subscription?
* my issue won't download: what am I doing wrong?
* my magazine has disappeared from the library: what has gone wrong?
* the app is asking me to pay again, but I've already paid! Help!
* how do I get a refund in the event of a billing problem?
* why are the pages are taking ages to appear?
* why can't I read offline?
* will I have to re-download ALL of my previously downloaded back issues?
* I've downloaded my magazine, but why are the pages still blurry and taking so long to load?
* I've read through the FAQs but I'm still having trouble with the app.  What should I do?

How do I access a digital subscription I purchased on Magshop?

What devices and operating systems do Magshop apps work with?

We recommend using iOS10 or later, iPads 2 and iPhones 6 or later.  They also work on Android phones.  There is currently no web application for our digital applications.
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How can I purchase an issue using my iTunes account?

You have two options of purchase:
1) you can either subscribe for a period of time, or
2) you can buy a single issue.

To subscribe to receive every new issue of the magazine as it goes on sale, tap on the menu button at the top left of the app and tap on the 'iTunes Subscriptions' button. Select the subcription option you'd like and tap the relevant button on the right. You'll then get a note from Apple asking you to confirm your purchase. As long as you are logged into your iTunes account on your device at this stage, the payment will be taken. You will then be able to read the latest issue on sale by tapping the 'Load' button below the cover in the Library.

To buy a single issue, select the issue you'd like and tap the 'Buy' button below the cover. You'll then get a note from Apple asking you to confirm your purchase. As long as you are logged into your iTunes account on your device at this stage, the payment will be taken. You will the be able to tap the 'Load' button to download and read the issue.
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How do I make sure I don't incur additional data usage costs on my phone network?

You should only ever download the magazine using a good WiFi connection. (Tip: You should avoid attempting to download or reading digital editions of your magazine over a mobile phone network – this could incur additional costs from your network supplier, especially if you are overseas).

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Can I stream digital editions of my magazine without downloading?

Yes you can. To do this, please:

- Purchase the magazine, or ensure you have access to it if you're a subscriber,
- Tap the large cover in the storefront,
- You will then be streaming the magazine via WiFi, or your mobile network

Please Note: If you stream your digital magazine via a mobile network, you may well incur additional costs or reach your capped data limit quickly. Please speak with your network supplier to find out your data allowance and how much you are liable to be charged for streaming over the 3G, 4G or 5G networks.

We would recommend that you only stream your digital editions via a secure WiFi network.

Important: to ensure you are not streaming, always tap 'Download' to download your edition and the 'Read' button to read it. Do so using a secure WiFi network.

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How can I manage my Apple Newsstand subscription?

You can manage your Apple Newsstand subscription here – it's Apple's troubleshooting page. If you want to change the settings on your subscription, or cancel an auto-renew payment, advice on how to do it can be found there.

Please be aware that if you subscribe, Apple automatically configures an auto-renew payment, so when that subscription period expires you'll be charged again. However they will warn you prior to this happening and give you the chance to cancel if you wish to. If you want to opt out of the auto-renew option, log into your iTunes account - and select the relevant settings.
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How do I add a bookmark?

This is a great tool for referring back to articles later. Open the issue to the page you'd like to bookmark. Tap on the menu icon at the top left of the app. Tap on the 'Bookmarks' button. This will bring up a list of all bookmarks. You can tap on the '+ Bookmarks' button at the top left to add a bookmark for the page you are on.
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How do I cancel my subscription?

You can either do it through your iTunes account, or on your device. For the latter: Tap 'Settings' on your iPad. iTunes and App Store. Tap 'Apple ID'. Under the subscriptions section tap 'Manage'. You will see a list of your current and expired subscriptions. Use this to turn off your automatic renewal. Tap 'Deactivate' and 'OK'.

If you have purchased your subscription through Magshop, please send an email via the Feedback form on this app or Contact Us and a customer service representative will get back to you within 48 hours.
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My issue won't download: what am I doing wrong?

This could be due to a number of things. Here are some tips for download related difficulties:
*Always have sufficient storage space on your device for the download.
* Always use WiFi - not 3G - and check the connection is good.We recommend not to attempt downloads over the phone network, especially if you're abroad - your phone bill could go up significantly!
* Don't try to download more than one magazine at any one time.
* Don't close the app during download, as this will stop it completing.
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My magazine has disappeared from the library: what has gone wrong?

Have you clicked out of the library into a catalogue? Tap on the menu button at the top left of the app and go to the 'Library' button - this will bring up a view of all of the magazines in the app.
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The app is asking me to pay again, but I've already paid! Help!

Occasionally this can happen - usually when you've just installed a major update. In this scenario, please:

- Stop the app running. To do this, double tap the 'O' command button quickly on your device. All the apps that are running should appear on the screen.
- Swipe upwards on the app's content to stop it running. Reboot your device.
- Go to you iPad/iPhone Settings > iTunes and App Store > Ensure that you are logged in using your original Apple ID.
- Go back into the app.
- Tap the button in the very top left corner of the app.
- Tap 'Restore all purchases'.

If you purchased your subscription through Magshop, ensure that you have entered your Magshop login details into the 'Magshop login' section of the app's menu.
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How do I get a refund in the event of a billing problem?

All transactions made on Apple Newsstand or iTunes are handled by Apple. Because Apple is a third-party partner company of ours, and your purchase is made through your account with them, we cannot refund or check any personal subscription/single issue purchase details made on the Apple Newsstand or iTunes.

We hope that this won't happen, but should you be experiencing billing problems, or if you wish to claim a refund, Are Media will most probably be unable to help you. We therefore advise you get in touch with Apple directly. Here are some useful links that might help:

To manage your subscriptions, visit https://support.apple.com/kb/HT4098

To see a list of query categories and generic Apple support, see https://www.apple.com/support/itunes – including help from software downloads through to installation, purchasing, accounts and billing.

To get in contact with Apple directly, visit https://www.apple.com/support/itunes/contact where you'll be able to get support via email for any questions relating to purchase, billing, cards, codes and related topics.
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Why are the pages are taking ages to appear?

Please check that you have downloaded your magazine and are not streaming it. Once downloaded on your device, the pages should appear quickly and the text should render fast. To ensure you've downloaded and are not streaming your digital magazine, please follow these steps: Select the issue(s) you want to read. Tap 'Download'. When downloaded, a button will appear that says 'Read'. Please tap the 'Read' button to read it, do not tap the cover.
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Can I read offline?

It could be because you are attempting to stream your magazine. This app does allow you to read offline. But you MUST download your issues to your device first – ideally over a secure WiFi network. So if you're going on holiday, or on a plane, before you leave make sure you have downloaded issues you want to read onto your device first, using your WiFi at home. To do this, please carefully follow these steps: Select the issue(s) you want to read. Tap 'Download'. When downloaded, a button will appear that says 'Read'. Please tap to read it – you will be able to do so offline.
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Will I have to re-download ALL my previously downloaded back issues?

As the app has been fully updated and transitioned to a new platform, all back issues will need to be restored and then re-downloaded if desired. We apologise for any inconvenience this may cause.

We would advise that you download all previously purchased issues via a Wi-Fi connection to avoid steep data charges from your mobile provider, and to also connect your device to a power source during the bulk download to avoid the device from turning off.
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I've downloaded my magazine, but why are the pages still blurry and taking so long to load?

To optimise your reading experience, please allow the issue to 'Download' COMPLETELY before opening the magazine. Opening the magazine before the issue finishes downloading will switch the reading mode to 'Streaming', which will force the issue to load page by page. Once the magazine has completely finished downloading, you can either read the magazine both online and offline. 
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I've read through the FAQs but I'm still having trouble with the app. What should I do?

To request technical assistance, please fill in the 'Feedback' form in the App menu, with the following details:

- Your name:
- Device type and operating system (e.g. iPad Mini/iOS 8.3):
- Detailed description of the issue:
- Time of occurrence:

We'll respond to you within 24-48 hours. However some questions may need further investigation to provide you with a helpful response.

Prefer to speak to us? Please provide your phone number in the feedback form and we will give you a call to discuss your issue.
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